Payment methods

Products and their postage are paid in conjunction with the order. The following methods of payment are available for the users of the webstore: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, Ålandsbanken and credit cards. Online payments are made by using the website of Paytrail Oyj. Payments can be made also beforehand by bank credit transfer.

Payments by Visa, Visa Electron or MasterCard

If you would like to pay by Visa, Visa Electron or MasterCard, Isatis Oy will act solely as the marketer of the respective products and services and will provide the products to the buyer. All complaints and claims for compensation will be handled by Paytrail Oyj.

With regard to payments made by Visa, Visa Electron or MasterCard, Paytrail Oyj acts as the merchant of the product and the trade transaction takes place between the customer and Paytrail Oyj. The seller is liable to meet all the responsibilities related to the trade. Paytrail Oyj is also the recipient of the payment.

Paytrail Oyj
Business ID: 2122839-7
Ohjelmakaari 10
Phone: 0207 181830

Online banks

Paytrail Oyj (2122839-7) provides the financial and payment service for online payment in co-operation with Finnish banks and credit institutions. Paytrail Oyj buys the payment and disburses it to the seller. For the customer the service functions like a conventional online payment.

Webshop delivery terms

Paytrail Oyj (2122839-7) provides the financial and payment service for online payment in co-operation with Finnish banks and credit institutions. Paytrail Oyj buys the payment and disburses it to the seller. For the customer the service functions like a conventional online payment.


Isatis Oy follows confidentiality and trustworthy business manners. We are committed to following the fair play rules of Suomen Asiakkuusmarkkinointiliitto (Finnish customer marketing association) in both online business and consumer trade. We naturally follow the legislation concerning consumer and online trade. is an online shop by Isatis Oy:n, where the seller of the products is Isatis Oy, Espoo (Y: 2554567-2).

Our delivery terms in short

1. All our products and prices can be found in our online store.
2. All products are sold as they are. In their current state.
3. Prices include VAT and recycling fees.
4. Payment methods: cash, online payments through Finnish banks, credit card companies and Paypal.
5. Methods of delivery: Pick up from any of our gyms, selected delivery methods via postal service.
6. Keep a copy of your receipt for warranty matters.
7. Right for refund is 14 days for unused products in their original packaging and state. See more info on returning climbing shoes.
8. Right to refund applies only to unused products, more on the subject later in these terms.


We reserve the right to limit the sales of our products in larger quantities. For retailing, contact

We reserve the right to choose our customers. This shop is not for retailers.

Order confirmation

The buyer gets an order confirmation for bought products immediately after a successful purchase to the email address given by the buyer. In case the confirmation does not arrive within six hours, the buyer must immediately inform Boulderkeskus, so that we can look into the matter.


All prices include VAT if applicable.

Transport or delivery fees are not included in prices. Especially freight overseas is always calculated manually.

A delivery fee according to the delivery method chosen, is always added on to the purchase price. When possible, the price is given during the order process. Otherwise we'll contact you via email to agree the delivery cost separately.

In clear cases of pricing errors or system fault, we reserve the right to correct the price of a sold product, when the error is so obvious that the error clearly separates from the common line of pricing and is so significant that it should have risen to the attention of the buyer. For example if a crash pads normal price is 400€ and it appears online with the price of 100€ or even 0€, the difference is obvious and noticeable.

Isatis Oy reserves the right to change prices.

The right to return a service or goods

All products sold have a full right of return according to consumer law for 14 days. This day starts counting from the day after the date of purchase. .

Making a refund is free directly at the shops and it requires that the product is returned unused and in it's original packaging, wih all orginal tags in place and in case of a product seal, the seal must be unbroken. If you are about to return a product, for a smooth process of return, start byt contacting palautukset(at)

When you contact us, in your message give the number of the receipt and/or order, the reason for refund and the account number for the refund. Possible refunds are paid within 31 days of receiving the refunded product or in case of service from the date when the claim has been accepted.

Also attach a copy of the receipt, invoice or order confirmation.

Not picking up an order is not the same as a return. A product not picked up is considered a purchase. We hold products for a month.

A customer is responsible for the costs of a refund, return or exchange of products. Remember that these matters can always be taken care of easiest at our gyms.


Additional information and feedback

Did we not answer all your questions? Sorry about that. We aim to serve you well. Please send your questions or feedback to and we'll get back to you asap.

Privacy Policy

Privacy policy in accordance with sections 10 and 24 of the Personal Data Act (523/1999).

CONTROLLER Isatis Oy (Business ID: 2554567-2)

Mekaanikonkatu 15 A

FI-00880 Helsinki, Finland


Phone +358 50 441 7489


NAME OF THE REGISTER Isatis Oy's customer register

GROUNDS FOR KEEPING THE REGISTER The person has registered as a customer of Isatis Oy, purchased a climbing service or goods offered by Isatis Oy and/or participates in an event organized by Isatis Oy.

PURPOSE OF THE REGISTER The purpose of the register is to maintain Isatis Oy's customer register, to archive and process customers' orders and to manage the customer relationship. The data can be used to develop Isatis Oy's operations, for statistical purposes and to produce more personalised targeted content in our online services. Personal data is processed within the limits permitted and required by the Personal Data Act.

The data in the register can be used in Isatis Oy's own registers to target advertising without disclosing personal data to third parties. Isatis Oy may use partners to maintain the customer and service relationship. Some of the register data may be transferred to the partner's servers due to technical requirements. The data is only processed for the purpose of maintaining Isatis Oy's customer relationship through technical interfaces.

Isatis Oy has the right to publish the information contained in the customer register as an electronic or written list, unless the customer specifically prohibits it. A list means, for example: mailing labels for direct mailings. The customer has the right to prohibit the publication of the information by notifying Isatis Oy's customer service, e-mail

INFORMATION CONTAINED IN THE REGISTER The personal data file contains the following information:

Person's first and last name E-mail address (optional) Postal address (optional) Phone number (optional) A unique identifier authorized by the customer from a barcoded card in encrypted form (may contain a social security number) Customer relationship start date Information about processed orders and visits Posti tracking information for orders DISCLOSURE OF DATA The information in the customer register is only available to Isatis Oy, except when Isatis Oy uses an external service provider either to provide a value-added service or to support credit decisions. However, the data will not be disclosed outside Isatis Oy or for the own use of its partners, except in matters related to credit application, debt collection or invoicing, as well as when required by law. Personal data will not be transferred outside the European Union unless it is necessary to ensure the technical implementation of Isatis Oy or its partner.

The personal data of the registered person will be destroyed at the request of the user, unless legislation, open invoices or debt collection measures prevent the data from being deleted.

PROTECTION OF THE REGISTER The register will not be disclosed to third parties. The register is located on the password-protected server of Isatis Oy's service provider.

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Boulderkeskus Konalaa uudistetaan heinäkuussa! Lue lisää remontin aikataulusta ajankohtaista-osiosta. Halli tulee olemaan kiinni 22.7. - 4.8.


Boulderkeskus Konala is being renovated in July! Read more about the schedule in out blog. The gym will be closed 22.7. - 4.8.

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